Middle East College is committed to addressing student concerns fairly, promptly and transparently. If you have a grievance, follow the steps below.

Step 1: Discuss the matter
Discuss your concern with the relevant staff member or Head of Department.

Step 2: Contact the Student Experience Office
If the matter is not resolved to your satisfaction, submit the grievance to the Student Experience Office.

Step 3: Departmental review
The relevant Head of Department will review the grievance forwarded by the Student Experience Office and provide feedback.

Step 4: Escalation to the Assistant Dean or Director
If you remain dissatisfied with the outcome, the grievance may be escalated to the relevant Assistant Dean or Director for review and a decision.

Step 5: Escalation to the Deputy Dean
If the grievance remains unresolved, it may be escalated to one of the following, depending on the nature of the matter:
• Deputy Dean and Registrar
• Deputy Dean for Academic Excellence
The relevant Deputy Dean will review the case and provide feedback or a decision.

Step 6: Escalation to the Dean
If the outcome is still unsatisfactory, the grievance may be escalated to the Dean of the College.

Step 7: Final decision
You will receive the final decision from the Dean.
A grievance may be closed at any stage once it has been resolved to your satisfaction.

Contact the Student Experience Office
Student Experience Office
IBR 210-10
Telephone: +968 24531 797
Email: seo@mec.edu.om